Last Updated at : 27-Oct-2026
We only use your information to give you the service you ask for, and to keep you safe. Here is what matters most:
If you are having a medical emergency, call 999 or go to A&E. This website is not watched all the time, and we will not phone you about your results.
NeuroClinicians is run by NEURO CLINICIANS LTD, a company registered in England and Wales (company number 17161109). In this notice, “we” and “us” means that company.
We run the website, the assessment, the software that drafts reports, your account, bookings and payments. We are responsible for your information when we do those things. In data protection law, this makes us a “controller”.
We do not give medical care. Your report and any consultation come from an independent consultant neurologist and the clinic they work from. They are responsible for the medical opinion in your report (see section 5).
Address
1st Floor, 1–9 Castle Street, Hinckley, LE10 1DA
Data protection questions
dataprotection@neuroclinicians.com
Safeguarding worries
safeguarding@neuroclinicians.com
Complaints
complaints@neuroclinicians.com
ICO registration number
ZC230420
We have not appointed a Data Protection Officer. The person in charge of data protection is our Operations Manager, who you can reach at the email above.
We only ask for what we need. If a question does not change what we tell you, we take it out.
What
Examples
Health information?
Your answers
Your symptoms, how long you have had them, how bad they are, whether they are getting better or worse
Yes
Medical history
Conditions you have, medicines you take, whether you are pregnant (only on the seizure questions)
Yes
Family history
One tick box: does anyone in your family have a brain or nerve condition? We never ask who
Yes
Your report
The software’s draft and the report the consultant signs
Yes
Documents you upload
Old test results or letters for a neurology appointment
Yes
Who you are
Name, email address, date of birth (to check you are 18 or over)
No
Your account
Login details (stored scrambled, never as plain text), what you do in your account
No
Payments
What you paid and when. Your card details go straight to Stripe. We never see or keep them
No
Messages
Emails with us, complaints
Sometimes
Technical
Your IP address, device and the pages you visit
No, but see section 10
What we do not collect. We do not ask about your ethnicity. We never use a phone number to tell you about results. If you book an appointment, you can choose to give us your phone number, and we only use it to arrange that appointment.
The law says we must have a good legal reason to use your information. Health information needs an extra reason. Here is ours for each thing we do.
The free assessment
No doctor sees your free assessment. You get general information about your symptoms and a list of services that might help. You do not get a personal score or rating.
Because no doctor is involved, we can only use your health answers if you say yes. We ask you before the first question, in a box on its own. You can change your mind at any time. If you do, we delete your answers.
The paid report and booking
When you pay, you are making a deal with us. We need your information to do what we promised. Your health information is used to provide health care, under the care of people who have a legal duty to keep it secret.
What we do
Our legal reason
Extra reason for health information
Free assessment
Our legitimate interests, or our contract with you if you have an account
Your clear consent
Paid report, booking a consultation
Our contract with you
Health care
Showing emergency advice on screen
Our contract with you, and protecting your life
Health care, or protecting your life if you cannot agree
Passing you to eUK Doctors for a GP appointment
Our contract with you
Your clear consent
Your account and payments
Our contract with you
Our contract with you
Emails about your service (e.g. “your report is ready”)
Our contract with you
Health care, if the email shows anything about your health
Marketing emails
Your consent
We never use health information for this
Keeping someone safe from harm (safeguarding)
Protecting life, or our legitimate interests
Safeguarding of people at risk
Security and stopping fraud
Our legitimate interests
Health information is kept out
Complaints and legal claims
Legal duty, or our legitimate interests
Legal claims, or health care
Keeping records the law tells us to keep
Legal duty
Health care
For those who want the detail: UK GDPR Article 6(1)(a), (b), (c), (d) and (f); Article 9(2)(a), (c), (f), (g) and (h); and the Data Protection Act 2018, Schedule 1, Part 1 paragraph 2 and Part 2 paragraph 18. Our Appropriate Policy Document explains how we follow these rules.
Software writes a first draft. A real consultant decides what your report says.
We keep a record of what the software drafted and what the consultant signed. This proves a real person checked your report.
This is not a decision made only by a computer. A person reviews every report and has the final say. Even so, you can always ask us to explain how your report was made, tell us what you think, or ask a different consultant to look at it again. This is free and you never have to buy anything else to do it (see section 9).
We only share what each person or company needs. We never sell your information.
Who
What they get
Why
The consultant neurologist and clinic you choose
Your full assessment, the draft, and anything you upload for your appointment
To write your report and see you. They are responsible for the medical opinion in your report. We store the report for them so you can see it in your account
eUK Doctors
Only what you agree to send, only if you book a GP appointment
They run the GP appointment. Their own privacy notice applies
Stripe
Payment details
To take your payment and pay the consultant
Trustpilot
Only if you choose to leave a review
Reviews. We never reply with medical details
Police, courts, regulators, safeguarding teams
Only what the law allows
Only when the law requires it, or someone is at serious risk (section 10)
These companies only use your information on our instructions. They have signed contracts that make them keep it safe.
Who
What they get
Amazon Web Services (AWS)
Stores the website and your information, in London, UK
IONOS
Emails
31Green and Itroadway
IT Support
Google Analytics (only if you say yes to cookies)
How people use the website. Never runs on the assessment, results or report pages. Google may process this data in the USA, protected by the UK–US data bridge
Google Search Console
Sends marketing emails. Never given any health information
Your GP. We do not tell your GP anything unless you ask us to. We do think it is a good idea to share your report with them.
We try to keep your information in the UK or Europe. If any of it has to go somewhere else, we only allow it once a legal contract is in place to protect it to UK standards.
Your answers, reports and documents are stored with Amazon Web Services (AWS) in London, in the UK. We do not use AI on your information.
A few companies who work for us may handle other information outside the UK:
We keep things only as long as we need to, or as long as the law says. A computer deletes them on time, not a person remembering to.
What
How long
Free assessment answers, no account
30 days
Free assessment answers, with an account
12 months after you last used your account
Paid assessment, draft, report and uploaded documents
8 years after we last had contact with you (the NHS rule for adult health records)
Records of urgent findings, safeguarding and complaints
8 years (longer if a safeguarding enquiry needs it)
Your account details
While your account is open, then 8 years
Payment records
6 years (the tax rules)
Proof that you agreed to marketing
While you agree, then 2 years
Website usage data
14 months
Security logs
12 months
Backups. When we delete something, it goes from our live systems straight away. Copies in our backups are deleted when the backup is overwritten, within 30 days.
If you ask us to delete something we must keep by law, we will tell you what we are keeping and why.
You can fill in the assessment for another adult, such as a parent or partner, but only if they know about it and agree. We will ask you to confirm this before you start.
Email dataprotection@neuroclinicians.com to use any of these rights. It is free. We will reply within one month. If your request is complicated, we may need up to two more months, and we will tell you why.
You can ask us to…
What this means
Show you your information
Get a copy of what we hold. You can also download your report from your account at any time
Creat it
Fix anything wrong. You can change contact details yourself. A consultant will not change their medical opinion because you disagree, but we will add a note saying you disagree
Delete it
We delete free assessment answers whenever you ask. Medical records must be kept for 8 years by law
Stop or limit using it
We will, unless it stops us keeping someone safe
Give it to you in a file
A computer-readable copy of the information you gave us
Take back your consent
For the free assessment or marketing, at any time. It does not undo what we already did
Have a person look again
Ask a different consultant to review your report, explain how it was made, or challenge it. Always free. We reply within 30 days
Questions about the medical opinion in your report are for the consultant who signed it. Send them to us and we will pass them on and make sure you get an answer.
Marketing. We only send marketing emails if you say yes. You can say no at any time with one click. We never use your health answers to decide what we send you. We never show you adverts because you started an assessment, and we never group people by their condition.
Cookies. Cookies are small files that help a website work. We only use the ones we need unless you say yes to others. Saying no is as easy as saying yes. No tracking or advert cookies ever run on the assessment, results or report pages. See our Cookie Policy for the full list.
When we might share without asking. Very rarely, we or your consultant may have to share information without your agreement. This is only when someone is at risk of serious harm, when the law or a court says we must, or if you keep driving after your consultant has told you it is not safe. If we can tell you first, we will.
If you tell us you might hurt yourself. We will follow our safeguarding policy. We are not a crisis service and cannot reply quickly. If you are in crisis, call 999, call NHS 111, or call Samaritans free on 116 123, day or night.
Keeping it safe. Your information is scrambled (encrypted) when it is sent and when it is stored. Only people who need to see it can, and we log who looks. Everyone who can see health information has signed a promise to keep it secret. Any account that holds a report or uploaded documents must use two-step login (a code as well as your password).
Under 18s. Our service is for adults only. If we find out someone is under 18, we close the account and delete their information.
If you are unhappy with how we have used your information, email dataprotection@neuroclinicians.com and we will put it right if we can.
You can also complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at any time. You do not have to come to us first. Visit ico.org.uk or call 0303 123 1113.
If we change this notice, we will put the new version here with a new date. If the change is important, we will tell you before it applies.