FAQ's
No. Our online assessment helps you understand your symptoms and your options. Only a neurologist can give you a medical diagnosis.
Yes. No card is needed. You only pay if you choose a neurology report or an appointment.
It was designed by consultant neurologists and is based on NICE guidance. Every question, safety check and result was reviewed by our clinical team and tested against real case examples before going live.
A red result means some of your symptoms need urgent attention. If you have signs of a stroke (face drooping, arm weakness, slurred speech), a seizure that won’t stop, or a sudden, severe headache, call 999 straight away. Otherwise, contact your GP or NHS 111 the same day. Please don’t wait for a private appointment.
No. You can take our free online assessment and book without a GP referral. With your permission, we’ll send a letter about your consultation to your GP so they’re kept up to date.
Our packages start from £99.00. You’ll see the full price before you book, with no hidden fees. The free assessment and its information are always free.
We have same-week availability with neurologists across the UK. If you would rather speak to a GP first, we aim to get you seen within 48 hours.
Yes. Many appointments can be done by video. Some checks, such as a full examination or treatment for vertigo, need to be done in person at a partner clinic.
Yes. Choose a package, then add or remove services. The price updates as you go, and every package is designed by a GMC-registered neurologist.
We are a self-pay service, so we don’t bill insurers directly. If you have private medical insurance, check with your insurer before booking. Some will pay you back, and some need a GP referral first.
Yes. Every neurologist we work with is a consultant on the GMC Specialist Register for neurology. All first consultations are with a consultant neurologist.
Yes. All our neurologists are GMC-registered and work from registered clinics, so your safety always comes first.
Our pathways are based on NICE guidance, including the guidelines on headaches, epilepsy, Parkinson’s disease, dementia and suspected neurological conditions, and the NICE summaries for vertigo, neuropathy and carpal tunnel syndrome. We also follow MHRA drug safety updates and BNF prescribing guidance.
Yes. We work with trusted UK providers for tests and follow-up care: imaging centres for MRI and CT scans, neurophysiology clinics for nerve conduction studies and EMG, nuclear medicine centres for scans such as DaTscan, and accredited laboratories for blood tests. All are regulated UK providers.
Your assessment data is stored on your device. You can choose to share it with a neurologist if you would like a neurology report.
No. If you think you are having a medical emergency, call 999. For urgent advice, call NHS 111 or your GP. Our assessment does not contact emergency services for you.